Customer Assistant - Travel Money - York
On-siteYork, England, United Kingdom
Job Summary
Deliver a great customer experience across Travel Money and other services by serving and selling efficiently while maintaining 'best in town' standards. Build genuine relationships with customers to understand their needs, make product recommendations, and share feedback to help improve processes. Complete all Travel Money tasks with pace, accuracy, and in line with procedures, utilizing digital tools to contribute to store profitability. Own your learning and development through proactive access to digital solutions and actively share Travel Money knowledge with colleagues. Work under an open mindset to champion new ways of working, ensuring clear communication and positive engagement with customers, colleagues, and store leadership.
Required Qualifications
- 18 years of age or older
- Comprehensive knowledge of Travel Money channels
- Good level of product knowledge and other services
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities to delight
- Flexible and able to learn quickly
- Understands how M&S operates, it's strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Effective at communicating; ensures communication is clear and simple
- Copes well with change and work challenges, recovering quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services help our customers
- Proactively engage with customers to understand their needs and make recommendations
- Skilled to utilise all digital tools and communication channels to do the job
- Follow safe, legal and financial crime working practices
- Complete all Travel Money tasks with pace, accuracy and in line with procedures
- Work to get things done right first time within timescales
- Contribute to store profitability
Desired Qualifications
- Demonstrate a genuine interest in your customers and build good relationships
- Serve our customers efficiently and brilliantly well
- Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy
- Share customer and colleague feedback to help us do things better
- Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence
- Own your own learning & development and proactively access digital learning solutions
- Understand the store priorities and the part you play
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things and suggests improvements
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Adapting to change
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