Customer Assistant - Macclesfield
On-site · Macclesfield, England, United Kingdom
Job Summary
Customer Assistant role at Leek Building Society in Macclesfield focusing on building customer relationships, promoting products/services, and delivering excellent customer service. Responsibilities include face-to-face and remote engagement with customers, outbound calls to promote products, processing customer requests and till reconciliation, and supporting branch objectives. Role requires teamwork, adaptability for travel to other branches, community engagement, and adherence to risk policies. Skills emphasized: customer service excellence, identifying customer needs, ability to work independently, proficiency with MS Word/Excel, and willingness to participate in training and development. Benefits include pension, generous holiday, health services, mental health support, and flexible working opportunities.
Required Qualifications
- Good level of numeracy and literacy
- Experience of working in a customer service environment
- Experience of contributing effectively working as part of a team
- Ability to work as part of a team
- Ability to identify customer needs
- Ability to work on own initiative
- Demonstrate a can-do approach and be willing to learn
- Competently use basic functions on Microsoft Word and Excel
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