Customer Assistance Support
$26,500–$26,500 year
On-siteGlasgow, Scotland, United Kingdom
Job Summary
Investigate and resolve approximately 50 daily technical queries covering web hosting, domain management, and email services by diagnosing issues and implementing solutions. Monitor and prioritize the support ticket queue to ensure timely resolutions, while communicating updates to customers via phone, email, and live chat. Take ownership of issues from start to finish, escalating complex matters to senior staff as needed and collaborating with internal teams on escalations and process improvements. Complete administrative tasks accurately and contribute ideas to enhance service delivery and internal documentation.
Required Qualifications
- Have a genuine passion for technology and are keen to build a career in technical support, hosting, or IT engineering
- Have a solid understanding of IT fundamentals, particularly web hosting, domains, websites, or email technologies
- Enjoy solving problems and are motivated by finding solutions and learning new skills
- Can communicate technical information clearly and confidently to customers with varying levels of technical knowledge
- Take a proactive approach and use your initiative to work through challenges
- Have excellent attention to detail and can manage multiple priorities in a fast-paced environment
- Are customer-focused and take pride in delivering a positive, helpful experience
- Enjoy working collaboratively and building strong relationships with colleagues across different teams
- Are eager to learn, develop your technical skills, and grow your career within a supportive team
Desired Qualifications
- Have experience with platforms such as cPanel or Plesk (desirable but not essential)
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