Customer Assistance Supervisor
On-site · Alpharetta, Georgia, United States
Job Summary
Oversee day-to-day activities of a Customer Assistance unit to ensure a customer-first approach to handling communications; coach and develop Customer Assistance Specialists; monitor performance metrics and staffing; participate in recruiting and hiring; ensure adherence to call handling and service level objectives; maintain delinquency, repo, and loss ratios at established targets; collaborate with managers to improve workflow efficiencies and deliver a world-class customer experience; support, motivate, and energize team members to maximize performance and customer satisfaction; relocation assistance available (if applicable).
Required Qualifications
- Ability to build relationships with a broad audience internal/external to TFS
- Strong organizational and stakeholder management skills
- Strong verbal, written, and analytical skills
- Experience working in Impounds
- Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel)
- Demonstrates leadership qualities to build trust and followership
- Ownership of Experience Center performance and team motivation
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.