Customer Assistance Representative Part Time
$34,486–$34,486 year
On-site · Orlando, Florida, United States
Job Summary
Customer Assistance Representative at American Airlines (Part Time) greets customers at the airport, assists with self-service kiosks, baggage processing, checks travel documents, guides customers with gate information, assists with boarding and deplaning, and ensures compliance with FAA/DOT/TSA policies. The role involves handling baggage operations, assisting unaccompanied minors, and providing professional customer service in a fast-paced airport environment. Requires a high school diploma or GED, 18+ years old, English proficiency, and may require bilingual skills; includes background checks and security badge requirements. Starting pay is $16.58 per hour; flexible shifts including weekends and holidays; overtime may apply.
Required Qualifications
- High School diploma or GED or international equivalent
- Must be 18 years of age or older
- Read, write, fluently speak and understand the English language
- Bilingual language skills may be required in some locations
- Applicable valid driver’s license as required by local authorities
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Must be authorized to work in the U.S.
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