Customer Assistance Representative III
On-site · Ponca City, Oklahoma, United States
Job Summary
Customer Assistance Representative III is the frontline support at the county health department, handling client registrations, scheduling, billing, data entry, answering phones, processing Medicaid eligibility lookups, and coordinating with other departments. Responsibilities include maintaining records, generating reports, and ensuring compliance with agency rules. Requires clerical office experience and customer service proficiency; travel may be required; background check and work authorization are required. Location: Ponca City, OK. Salary up to $41,000 based on education and experience.
Required Qualifications
- one year of experience in clerical office work
- three years of experience in customer service, processing tax returns, bookkeeping or closely related work
- or as a customer service representative plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work
- or an equivalent combination of education and experience, substituting thirty semester hours of college for the required experience plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work
- willing and able to perform all job-related travel and possess a valid driver’s license
- legally authorized to work in the United States without visa sponsorship
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