Customer Assistance Representative Full Time
$34,486–$34,486 year
On-site · Orlando, Florida, United States
Job Summary
The Customer Assistance Representative at the airport interacts with customers in a courteous, efficient, friendly and professional manner. Responsibilities include greeting customers in the ticket area, assisting with self-service kiosk check-in and baggage processing, maintaining kiosk equipment, troubleshooting kiosk issues, verifying travel documents and baggage compliance with FAA policies, assisting with baggage handling, directing customers to appropriate services, and supporting unaccompanied minors and other passengers through boarding and deplaning as needed. The role requires handling gate information, paging tasks, and performing additional duties as needed, with mandatory overtime and varied shifts. Strong emphasis on customer service, English proficiency, potential bilingual needs, familiarity with airport security requirements, and the ability to work in a fast-paced environment are expected.
Required Qualifications
- High School diploma or GED or international equivalent
- Must be 18 years of age or older
- Read, write, fluently speak and understand the English language
- Bilingual language skills may be required in some locations
- Applicable valid driver’s license as required by local authorities
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Must be authorized to work in the U.S.
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