Customer Assistance Manager-Recovery-Business Loans-Hardship Assistance Unit

Oversee the daily management of the Hardship Assistance Unit, coordinating recovery efforts for business loans and guiding customers through assistance programs. Direct team members in processing applications, resolving account disputes, and ensuring compliance with regulatory guidelines for hardship cases. Monitor key performance metrics to track recovery rates and customer satisfaction within the assigned portfolio. This role is a full-time position located in the New York area with a competitive salary range of $85,000 to $110,000.