Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit

Oversee collections and recovery operations within the assigned area, including managing repossession activities, coordinating with external agencies, and handling legal formalities. Ensure timely resolution of delinquent accounts while maintaining high standards of compliance and operational efficiency. Lead a team of field-ready personnel, fostering confidence and accountability across the Hardship Assistance Unit. This role supports the Portfolio Manager – Retail Assets in optimizing collections performance and managing risk exposure.