Customer Application Content Specialist
$110,000–$150,000 year
On-site · Valley Green, Pennsylvania, United States
Job Summary
Customer Application Content Specialist responsibilities include authoring and maintaining technical training documentation and structured learning assets (installation guides, handling procedures, troubleshooting guides, and best-practice manuals), producing CAD-based visual and animated learning content (including 3D animations), and designing video tutorials and training curricula to enable HSIO OverPass customers. The role collaborates with Engineering, NPI, Product Management, Quality, and Customer Success Enablement Engineers to ensure technical accuracy, governance, and scalable content for global audiences. Key competencies include technical writing, CAD visualization, video scripting, and cross-functional collaboration, with a track record of translating complex engineering concepts into learner-friendly material. Qualifications require a Bachelor's degree in a related field, 5+ years of experience in technical training or engineering-related roles, ability to extract and translate technical information into effective learning content, CAD-derived visual/animated content experience, knowledge of manufacturing and quality considerations, version-control discipline, strong communication skills, and willingness to travel domestically and internationally.
Required Qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Technical Communications, Instructional Design, or a related field
- 5+ years of experience in field service, technical support, hands-on engineering roles, and/or creation of technical training deliverables for mechanical designs, connectors, electronics, or other high-tech industries
- Ability to work directly with engineers and subject-matter experts to extract, validate, and translate technical information into effective learning content
- Proven ability to structure and produce high-quality technical documentation, presentations, and video-based learning assets for professional training and application enablement
- Demonstrated experience creating CAD-derived visual or animated learning content, including 3D animations, for technical training or application guidance
- Strong understanding of manufacturing processes and quality considerations, with the ability to reflect best practices and risk-mitigation guidance in training materials
- Experience maintaining training content across product revisions, with attention to version control, consistency, and accuracy
- Strong written and visual communication skills, with the ability to simplify complex engineering concepts for diverse audiences
- Willingness and ability to travel domestically and internationally as required to support business needs
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