Customer and Trading Manager - Online
On-site · Dumfries, Scotland, United Kingdom
Dumfries, Scotland, United KingdomOn-siteFull TimeMid LevelNot SpecifiedRetail ServicesEnterprise
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Enterprise
Industry
Retail Services
Job Summary
Lead online picking and delivery team; manage shoppers and drivers; drive customer service, KPI outcomes, disciplinary and employee relations; schedule and payroll accuracy; early morning shift 04:00-08:00; collaborate with store management; ensure safe shopping experience for online and in-store customers.
Required Qualifications
- A track record of delivering brilliant customer service
- Experience of leading a team in a fast-paced, customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Has managed employee relations issues, including performance and absence management
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.