Customer and Trading Manager - Online
On-siteShrewsbury, England, United Kingdom
Job Summary
Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. Lead a large team of shoppers and drivers, coaching them to provide a seamless and safe shopping experience while managing performance, capability, and accurate scheduling. Collaborate with other managers to uphold the overall store shopping experience and lead operations independently when senior management is absent. The role involves early morning shifts from 04:00 to 08:00 for picking items for deliveries. You must deliver KPIs, manage employee relations issues including disciplinaries and absence management, and maintain smooth operations in a fast-paced environment. This position requires a track record of motivating others and driving measurable impact on customer satisfaction and colleague engagement.
Required Qualifications
- Previous line management responsibilities in a fast-paced, operational environment
- Experience of leading a team in a fast-paced, customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Has managed employee relations issues, including performance and absence management
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