Customer and Trading Manager - Online
On-siteBradford, England, United Kingdom
Job Summary
Plan and orchestrate the delivery of an online picking and delivery team, ensuring the success of the in-store online service. Lead a large team of shoppers and drivers, engaging and coaching them to deliver a seamless and safe shopping experience. Collaborate with other managers to maintain the overall store's shopping experience while managing performance, capability, and accurate scheduling and pay. Conduct disciplinaries and address employee relations issues as part of people management. Operate within early morning shifts, with picking activities typically occurring from 04:00 to 08:00. This role requires a track record of delivering customer service and meeting KPIs in a fast-paced operational environment, often leading operations independently in the absence of senior management.
Required Qualifications
- Previous line management responsibilities in a fast-paced, operational environment
- Experience of leading a team in a fast-paced, customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Has managed employee relations issues, including performance and absence management
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