Customer and Trading Manager - Online

Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service. Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers. Collaborate with other managers to ensure the success of shopping experience of the overall store. People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00. A track record of delivering brilliant customer service, leading a team in a fast-paced, customer-facing environment, achieving KPIs, and handling employee relations issues are essential. Operational leadership skills and the ability to run store operations in the absence of more senior managers are required.