Customer and Trading Manager - Online
On-siteEpsom, England, United Kingdom
Epsom, England, United KingdomOn-sitePart TimeRetail ServicesLarge
Part TimeLargeRetail Services
Job Summary
Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. Lead a large team of shoppers and drivers, engaging and coaching them to deliver a seamless and safe shopping experience. Collaborate with other managers to maintain the overall store's shopping experience while managing performance, capability, and accurate scheduling and pay. Conduct disciplinaries and handle employee relations issues as required. This part-time role involves early morning coverage from 04:00 – 08:00 for picking items for deliveries, with specific hours discussed at interview.
Required Qualifications
- Previous line management responsibilities in a fast-paced, operational environment
- Experience of leading a team in a fast-paced, customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Has managed employee relations issues, including performance and absence management
Desired Qualifications
- Provides brilliant customer service and coaches a team to do the same
- Delivers KPI's or other performance indicators
- Leads operations and comfortable doing this alone in the absence of more senior management
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