Customer and Trading Manager - Nightshift
On-site · Wembley, England, United Kingdom
Wembley, England, United KingdomOn-siteFull TimeSenior LevelNot SpecifiedRetail ServicesEnterprise
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Enterprise
Industry
Retail Services
Job Summary
Nightshift Manager leads overnight replenishment and store operations, organizing warehouse and shelf replenishment, schedules and supervises a team to deliver KPI targets, ensures safety and wellbeing of colleagues, and provides coaching for excellent customer service. The role requires taking full ownership of the shift from 22:00–08:00, managing performance, disciplinaries, attendance, and pay accuracy, and keeping operations running smoothly in a fast-paced, high-volume retail environment.
Required Qualifications
- Track record of delivering brilliant customer service and coaching colleagues to do the same
- Experience leading a team in a fast-paced, customer-facing environment
- Operational leadership skills and responsibility for store operations in absence of senior managers
- Demonstrated success in meeting or exceeding KPIs (sales, availability, customer satisfaction, colleague engagement)
- Experience managing employee relations issues including performance and absence management
- Desirable experience working night shifts in high-volume, operational environments and creating a safe, supportive atmosphere during out-of-hours trading
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