Customer and Trading Manager - Nightshift

Job Summary

Required Qualifications

• •Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
• •Previous line management responsibilities in a fast-paced, operational environment.
• •Resilience to deal with both the mental and physical demands of working nights.
• •Provides brilliant customer service and coaches a team to do the same.
• •Has previous experience delivering and monitoring KPI's or other performance indicators.
• •Can manage disciplinaries, performance issues or other similar employee relations issues.
• •Leads operations and is comfortable doing this alone in the absence of more senior management.
• •Puts inclusivity at the heart of everything they do.
• •A track record of delivering brilliant customer service and coaching colleagues to do the same.
• •Experience of leading a team in a fast-paced, customer-facing environment — you've motivated others, driven performance, and kept operations running smoothly.
• •Operational leadership skills — you've taken responsibility for store operations in the absence of more senior managers.
• •Demonstrated success in meeting or exceeding KPIs — whether it's sales, availability, customer satisfaction or colleague engagement, you've made a measurable impact.
• •Has managed employee relations issues, including performance and absence management.

Desired Qualifications

• •Has worked night shifts in a high-volume, operational environment — you've adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.