Customer and Trading Manager - Nightshift
On-site · Kingston upon Thames, England, United Kingdom
Job Summary
Overnight Nightshift Manager leading a team to deliver replenishment and store operations across a busy retail location. Responsible for supervising a full shift (22:00–08:00) and ensuring safety, performance, and KPI targets are met; handles scheduling, disciplinaries, coaching, and customer service to ensure a ready-to-serve store by morning. Role involves personally managing the shift, organizing warehouse activities, and potentially deploying to nearby locations within commuting distance.
Required Qualifications
- Essential Criteria: A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
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