Customer and Trading Manager - Nightshift
On-siteSevenoaks, England, United Kingdom
Sevenoaks, England, United KingdomOn-siteFull TimeRetail ServicesLarge
Full TimeLargeRetail Services
Job Summary
Lead overnight store operations and manage a team to deliver replenishment activities, prioritizing deliveries, organizing the warehouse, and restocking shelves. Run full store shifts independently, ensuring safety, wellbeing, and operational standards are met by morning. Manage performance, conduct disciplinaries, and verify scheduling and pay accuracy while coaching staff on customer service and KPI delivery. Work full-time over four nights (22:00 to 08:00) with a £4,500 premium, requiring resilience for physical and mental demands of nightshifts. Maintain inclusivity at the heart of all team interactions.
Required Qualifications
- Someone who is comfortable with nightshift working
- Previous line management responsibilities in a fast-paced, operational environment
- Resilience to deal with both the mental and physical demands of working nights
- Provides brilliant customer service
- Has previous experience delivering and monitoring KPI's or other performance indicators
- Can manage disciplinaries, performance issues or other similar employee relations issues
- Leads operations and is comfortable doing this alone in the absence of more senior management
- Puts inclusivity at the heart of everything they do
- A track record of delivering brilliant customer service and coaching colleagues to do the same
- Experience of leading a team in a fast-paced, customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Has managed employee relations issues, including performance and absence management
Desired Qualifications
- Has worked night shifts in a high-volume, operational environment
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