Customer and Trading Manager - Nightshift
On-siteRipley Derbyshire, England, United Kingdom
Job Summary
Lead overnight store operations by prioritizing replenishment deliveries, organizing the warehouse, and personally replenishing shelves to ensure brilliant standards for morning service. Manage a team full-time over four nights, handling performance reviews, conducting disciplinaries, and verifying accurate scheduling and pay while safeguarding colleague safety. Demonstrate operational leadership by running a full store independently and maintaining high KPIs for sales, availability, and customer satisfaction. Adapt to the physical and mental demands of nightshifts to foster a safe, inclusive environment for your team during out-of-hours trading.
Required Qualifications
- Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
- Previous line management responsibilities in a fast-paced, operational environment.
- Resilience to deal with both the mental and physical demands of working nights.
- Provides brilliant customer service and coaches a team to do the same.
- Has previous experience delivering and monitoring KPI's or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- Puts inclusivity at the heart of everything they do.
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you've motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you've taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it's sales, availability, customer satisfaction or colleague engagement, you've made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
Desired Qualifications
- Has worked night shifts in a high-volume, operational environment — you've adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.
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