Customer and Trading Manager - Nightshift
On-siteChesterfield, England, United Kingdom
Chesterfield, England, United KingdomOn-siteFull TimeRetail ServicesLarge
Full TimeLargeRetail Services
Job Summary
Lead a team overnight to deliver all replenishment activities, prioritise deliveries, organise the warehouse, and replenish shelves while running a full store operation alone. Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate. Guarantee standards are met by morning to prepare the store for customers. Work full-time hours over four nights (22:00 to 08:00) with a £4,500 premium on top of base salary. Demonstrate resilience to the physical and mental demands of nightshifts, providing a safe and healthy environment for colleagues.
Required Qualifications
- Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
- Previous line management responsibilities in a fast-paced, operational environment.
- Resilience to deal with both the mental and physical demands of working nights.
- Provides brilliant customer service and coaches a team to do the same.
- Has previous experience delivering and monitoring KPI's or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- Puts inclusivity at the heart of everything they do.
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you've motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you've taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it's sales, availability, customer satisfaction or colleague engagement, you've made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
Desired Qualifications
- Has worked night shifts in a high-volume, operational environment — you've adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.
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