Customer and Trading Manager - Convenience
On-siteYork, England, United Kingdom
York, England, United KingdomOn-siteFull TimeRetail ServicesLarge
Full TimeLargeRetail Services
Job Summary
Oversee daily store operations as the sole manager on duty, ensuring the shop runs like clockwork with efficient and safe customer service. Lead a small team by managing performance, conducting disciplinary actions, and verifying accurate scheduling and pay. Deliver on KPIs while coaching staff to maintain high standards in a fast-paced environment. Provide operational leadership and support to other stores within the network when needed. This role requires a track record of operational leadership and employee relations management within a convenience store setting.
Required Qualifications
- Previous line management responsibilities in a fast-paced, operational environment
- Experience of leading a team in a fast-paced, customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Has managed employee relations issues, including performance and absence management
Desired Qualifications
- Provides brilliant customer service, and coaches a team to do the same
- Delivers KPI's or other performance indicators
- Leads operations and comfortable doing this alone in the absence of more senior management
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