Customer and Trading Manager - Convenience
On-site · Salford, England, United Kingdom
Salford, England, United KingdomOn-siteFull TimeSenior LevelNot SpecifiedRetail ServicesEnterprise
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Enterprise
Industry
Retail Services
Job Summary
Leading store operations and people management for a convenience-store network. Accountable for day-to-day running of the store, often as the sole manager with responsibility for the full shop. Coaches and develops a team to deliver brilliant customer service, achieve KPIs, and handle disciplinary and performance matters. May provide support to other nearby stores as needed. Strong focus on operational leadership, scheduling/pay accuracy, and maintaining safe, efficient service for customers.
Required Qualifications
- A track record of delivering brilliant customer service and coaching colleagues to do the same
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact
- Has managed employee relations issues, including performance and absence management
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