Customer and Trading Manager - Convenience
On-site · Manchester, England, United Kingdom
EXPIREDManchester, England, United KingdomOn-siteFull TimeMid LevelNot SpecifiedRetail ServicesEnterprise
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Enterprise
Industry
Retail Services
Job Summary
Responsible for day-to-day store operations, often acting as the sole manager with accountability for the full shop, and leading a team to deliver excellent customer service. Manages performance, disciplinary processes, scheduling and pay, and may assist other stores as needed. Delivers KPIs related to sales, availability, customer satisfaction and colleague engagement, and leads operations in the absence of more senior management.
Required Qualifications
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
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