Customer and Sales Support Rep - West Chicago, IL

Process high-volume customer sales orders via EDI transmissions, OCR mapping, ERP entry, and customer portals. Monitor and resolve daily EDI issues (orders, ASN, packing lists, invoices) to ensure accurate and timely transmission. Set up and activate new customer accounts/locations for EDI transactions; assist with EDI testing as needed. Ensure compliance with customer EDI requirements to minimize fines and maintain strong service performance. Coordinate order fulfillment by validating pricing, ship dates, shipping locations, freight terms, packaging, and special customer requirements. Collect and document delivery requirements (special equipment, truck size, jobsite access) and enter into the Transportation Management System (TMS). Manage customer returns, credits/debits, and service complaints, ensuring timely follow-up and accurate accounting transactions. Collaborate with Sales, Operations, and Transportation teams to communicate order status, resolve issues, and support large projects. Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company. Perform other duties as assigned.