Customer and Operations Support Officer

Manage inbound and outbound enquiries for prospective residents and their families, qualifying leads and coordinating village tours and move-ins. Conduct resident suitability interviews, build relationships with Village Managers, and maintain accurate occupancy, leasing, and CRM records. Draft resident correspondence, prepare occupancy reports, and support community networking and promotional activities. Work predominantly on the phone in a busy, people-focused environment to deliver a seamless customer experience from initial contact through to move-in.