Customer and Commercial Manager
On-site · Sydney, New South Wales, Australia
Job Summary
Lead the operational and commercial performance of hospital-based and on-road pathology collection services, including home visits, nursing homes and healthcare facilities. Directly manage and develop teams of on-road pathology collectors, ensuring high service standards, strong compliance, and exceptional patient and referrer experiences across diverse care settings. Drive regional initiatives, act as primary contact for referrers and hospital staff, identify local business development opportunities, build trusted relationships with referrers to grow referral volumes, conduct inspections to uphold brand and compliance standards, partner with internal stakeholders, champion adoption of digital tools, and drive a high-performance culture focused on accountability and continuous improvement. Demonstrated pathology leadership, experience engaging and coaching autonomous teams, strong stakeholder relationships, and comfort with digital platforms will be key for success.
Required Qualifications
- Previous pathology leadership experience essential
- Experience leading on-road or home-visit collections teams across multiple sites or mobile environments
- Strong relationship-building skills with referrers, hospitals and healthcare stakeholders
- Solid experience in quality systems, compliance and WHS within healthcare
- Commercial acumen with track record of delivering operational and revenue outcomes
- Proficiency with digital tools such as CRM systems, BI tools, Medway or similar platforms
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