Customer Ambassador
On-siteSt. Petersburg, Florida, United States
Job Summary
Greet clients, staff, and guests at check-in/out in a pleasant manner, collect payments, issue receipts, and balance cash drawers. Schedule appointments for clients and providers, then make confirmation and follow-up calls for future or missed visits. Answer telephone inquiries professionally, direct calls appropriately, and distribute faxes as needed. Update client information, assist with pending client issues, and collect satisfaction surveys. Perform opening and closing procedures for outpatient locations, enter data into AVATAR systems, and generate required reports. Rotate locations periodically to demonstrate competency across all front desk sites. Serve as backup for Central Intake or Front Office Operations overflow when assigned.
Required Qualifications
- High school graduate or GED certificate
- Must be able to read and comprehend written instructions
- Write legibly
- Operate office equipment (fax machine, credit card machine, and computer)
- File accurately and keep records
- Two years customer service experience within any industry
- Ability to feel comfortable working with individuals served that have mental health diagnosis
- Must be 21 years of age
- Negative Drug Screening prior to hire and throughout employment
- Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF
- Must have valid Florida Driver's License
- Must have acceptable driving record maintained throughout employment
- Must have reliable vehicle
- Must have valid vehicle insurance
- Must be in compliance with Florida Laws and Administrative Codes
- Must have fingerprinting and be determined to be of good moral character
- Must be able to provide official transcripts
- Ability to work in high-stress environment
- Excellent customer service skills, both in person and on the telephone
- Ability to be flexible
- Ability to multi-task
- Ability to learn new procedures readily
- Ability to operate multi-line switchboard
- Ability to operate copy machine
- Ability to operate personal computer
- Ability to operate calculator
- Ability to operate fax machine
- Ability to operate credit card machine
- Computer Literate in Microsoft Outlook
- Computer Literate in Microsoft Word
- Computer Literate in Microsoft Excel
- Familiar with electronic medical records
- Must be able to provide official transcripts
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