Customer Advocate, Remote
On-site · Scranton, Pennsylvania, United States
Job Summary
Customer Advocate at a 100% remote role, handling 50–70 daily interactions to assist members with healthcare questions, medications, appointments, and benefits. Requires real-time system navigation, accurate documentation, and proficiency with Microsoft Word, Excel, Outlook, and Teams. Training is 8 weeks with attendance mandatory; permanent schedule is 8:00 AM–8:00 PM EST availability, and the role emphasizes structure, accuracy, and long-term commitment. Benefits include competitive pay, comprehensive benefits, advancement opportunities, and a mission-driven team. Pre-employment drug screen and criminal background check required.
Required Qualifications
- High School Diploma or equivalent
- Associate degree preferred
- Experience handling complex or sensitive customer interactions
- Strong Microsoft Word, Excel, Outlook, and Teams skills
- Ability to navigate multiple systems at once
- Excellent attention to detail
- Clear, professional communication
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