Customer Advocate I- Bilingual in Spanish Required
$37,440–$64,709 year
HybridChicago, Illinois, United States
Chicago, Illinois, United StatesHybridFull Time$37,440–$64,709 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Conduct telephone and written inquiries for members and physicians, spending approximately 90% of scheduled time on the phone while performing research. Assist with data entry and utilize analytical skills to respond to inquiries in a prompt, accurate, and objective manner. This bilingual role requires English and Spanish fluency and involves long periods of sitting with scheduled breaks. New hires complete onsite training in the Pilsen, Chicago office before transitioning to a hybrid schedule. A 10% pay differential applies upon certification for bilingual speakers.
Required Qualifications
- Bilingual in English and Spanish
- High school diploma OR GED
- 6 months customer service experience OR 6 months experience in an office environment
- Data entry and/or typing experience
- Interpersonal, verbal and written communication skills
- Analytical and organizational skills and independent decision making skills
- Ability to spend approximately 90% of the scheduled time on the phone according to business needs
- Ability to sit for long periods of time with scheduled breaks
- Must complete onsite training in our Pilsen, Chicago office location
Desired Qualifications
- 9 months customer service experience
- Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management
- Knowledge of medical terminology and anatomy
- Proven ability to learn quickly and adapt to change
- Able to take and meet testing criteria
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.