Customer Advocate-Hybrid, Pittsburgh
$65–$70,000 year
HybridPittsburgh, Pennsylvania, United States
Job Summary
Travel on-site to customer accounts 3-4 days a week to ensure satisfaction with company products and services, while working out of a home office the remaining days. Develop and maintain strong, account-specific operational processes, acting as a liaison between the hospital and division department heads to ensure smooth conversions. Manage contract compliance, pricing, and product substitutions, driving conversions and managing data through daily reporting and sales analytics. Collaborate with off-site personnel to ensure accurate information is present for the customer and support the territory sales leader's strategy.
Required Qualifications
- Bachelor's Degree
- 2 or more years of related experience (sales, customer service, customer relationship management, supply chain, hospital distribution, etc.)
- Technological fluency with email, internet, Microsoft Office (PowerPoint, Word, Excel)
- Strong ability to use multiple systems and various report software to combine and synthesize information
- Strong verbal and written communication skills
- Strong influencing skills
- Ability to work independently
- Ability to facilitate problem solving
- Must be able to travel on-site to customer accounts 3-4 days a week in the greater Philly area
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