Customer Advocate - Hospital
$72,000–$80,000 year
On-siteManchester, New Hampshire, United States or Massachusetts, United States
Job Summary
Establish and maintain strong customer relationships by proactively resolving concerns, ensuring satisfaction with products and services, and maximizing contract terms. Conduct regular inventories, inspect digital inventory tools, recover product, and recommend changes based on utilization data. Deliver customer education on linen awareness, sharps, quality, and hygienic standards through huddles and rounding. Utilize technology to communicate with contacts, log activities, and make data-based recommendations. Increase account revenue by partnering with sales leadership to identify new business opportunities within existing accounts. Prepare work orders, ensure invoice accuracy, and manage credits and collection requirements.
Required Qualifications
- Minimum 5 years of sales or customer service experience
- Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe
- Ability to lift 25 pounds on a frequent basis
- Proficiency with computer applications and technology
- Bachelor's degree or equivalent work experience
- Valid Driver's License
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