Customer Advocate (Events)
$200,000–$250,000 year
Hybrid · Boston, Massachusetts, United States
Job Summary
The Customer Advocate role involves owning the end-to-end customer lifecycle across enterprise accounts, from discovery through renewal and expansion. The position requires managing complex customer relationships, driving commercial outcomes, and collaborating with cross-functional teams. Candidates should have strong experience in B2B environments, account management, and enterprise sales, with excellent communication skills to work with senior stakeholders. This is a senior-level position with a competitive compensation package including a base salary and stock options.
Required Qualifications
- 6–10+ years of experience in complex B2B environments, including account management, customer success, partnerships, enterprise sales, or consulting
- Proven experience managing multi-stakeholder enterprise accounts
- Strong commercial mindset with experience supporting renewals, expansions, and value-based selling
- Excellent communication skills and confidence working with senior stakeholders
- Ability to collaborate effectively across technical and business teams
- Fluent in English, both written and verbal
Desired Qualifications
- SaaS or platform-based product experience
- Experience working with enterprise customers in complex delivery environments
- Familiarity with CRM, customer success, and project management tools (e.g.Monday, Jira)
- BS or MS degree in a relevant business or technology field
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