Customer Advocate
$37,440–$37,440 year
On-siteFort Walton Beach, Florida, United States
Fort Walton Beach, Florida, United StatesOn-siteFull Time$37,440–$37,440 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Welcome in-shop customers and resolve concerns quickly by greeting them in person and answering inbound phone calls and emails. Manage service issues, pricing, warranties, and dispatch requests while confirming work order information, insurance verification, and missing parts. Process administrative tasks including buyouts, invoices, deleted work orders, credit memos, rebills, and dealer part orders. Review orders from the national contact center and handle special accounts. Present a professional appearance and wear personal protective equipment while traveling up to 10%.
Required Qualifications
- High School Diploma/GED/Equivalent
- 1-3 years telephone operations or business administration experience
- Ability to provide world class customer service in a changing, fast-paced operation
- Ability to travel up to 10%
- Must be able to present a professional appearance and wear personal protective equipment
- Must be able to pass pre-employment screenings, including background checks and/or drug screenings
- Must attest to COVID-19 vaccination status
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