Customer Advocate
$120,000–$120,000 year
On-sitePort Saint Lucie, Florida, United States
Job Summary
Welcome in-shop customers and resolve concerns quickly, often developing creative solutions. Manage incoming calls, emails, and faxes regarding service issues, pricing, warranties, and dispatch. Confirm and complete work order information, including insurance verification and missing parts data. Process administrative tasks such as invoices, credit memos, and rebills. Review orders from the national contact center and manage dealer part orders. Competitive weekly base pay starting at $XX/hour with a benefits package valued at more than $10k, including 401(k) matching, medical coverage, and up to $5,250 in annual tuition reimbursement. High School Diploma/GED required with 1-3 years of telephone operations or business administration experience.
Required Qualifications
- High School Diploma/GED/Equivalent
- 1-3 years telephone operations or business administration experience
- Ability to provide world class customer service in a changing, fast-paced operation
- Ability to travel up to 10%
- Must be able to present a professional appearance and wear personal protective equipment
- Must be able to pass pre-employment screenings, including background checks and/or drug screenings
- Must attest to COVID-19 vaccination status
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