Customer Advocate
$45,240–$45,240 year
On-siteWarwick, Rhode Island, United States
Warwick, Rhode Island, United StatesOn-siteFull Time$45,240–$45,240 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Welcome in-shop customers and resolve concerns quickly by offering creative solutions. Manage incoming calls, emails, and faxes for service issues, pricing, warranties, and dispatch. Confirm and complete work order information, including insurance verification and missing parts data. Process administrative tasks such as invoices, buyouts, credit memos, and rebills. Review orders from the national contact center and manage dealer part orders. Present a professional appearance and wear personal protective equipment. Travel up to 10% as needed.
Required Qualifications
- High School Diploma/GED/Equivalent
- 1-3 years telephone operations or business administration experience
- Ability to provide world class customer service in a changing, fast-paced operation
- Ability to travel up to 10%
- Must be able to present a professional appearance
- Must be able to wear personal protective equipment
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