Customer Advocate
$43,680–$43,680 year
On-siteClackamas, Oregon, United States
Clackamas, Oregon, United StatesOn-siteFull Time$43,680–$43,680 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Welcome in-shop customers and resolve concerns quickly by offering creative solutions. Manage incoming calls, emails, and faxes regarding service issues, pricing, warranties, and rescheduling. Confirm and complete work order information, including insurance verification and parts processing. Breeze through administrative tasks such as buyouts, invoices, and credit memos. Review orders from the national contact center and manage dealer part orders. Present a professional appearance while wearing personal protective equipment. Travel up to 10% as needed.
Required Qualifications
- High School Diploma/GED/Equivalent", "1-3 years telephone operations or business administration experience", "Ability to provide world class customer service in a changing, fast-paced operation", "Ability to travel up to 10%", "Must be able to present a professional appearance and wear personal protective equipment", "Must be able to pass pre-employment screenings including background checks and/or drug screenings", "Must attest to COVID-19 vaccination status if required by local, state, or f...
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