Customer Advocate
$120,000–$120,000 year
On-siteMiami, Florida, United States
EXPIREDMiami, Florida, United StatesOn-siteFull Time$120,000–$120,000 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Welcome in-shop customers and resolve concerns quickly, often creating creative solutions. Manage incoming calls, emails, and faxes regarding service issues, pricing, warranties, and reschedules. Confirm and complete work order information, including insurance verification and missing parts data. Process administrative tasks such as buyouts, invoices, credit memos, and rebills. Review orders from the national contact center and manage dealer part orders. Requires a high school diploma, 1-3 years of telephone operations or business administration experience, and the ability to travel up to 10%.
Required Qualifications
- High School Diploma/GED/Equivalent
- 1-3 years telephone operations or business administration experience
- Ability to provide world class customer service in a changing, fast-paced operation
- Ability to travel up to 10%
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