Customer Advocate
$39,520–$39,520 year
On-site · Cedar Hill, Texas, United States
Job Summary
Customer Advocate at Safelite acts as one of the first impressions for customers, handling in-shop greetings, administrative processes, scheduling, work orders, invoicing, and responsive communication via phone, email, and faxes. Responsibilities include managing insurance verification, parts and dispatch details, processing invoices and credit memos, reviewing dealer orders, and maintaining smooth operations across service issues, pricing, warranties, and reconciliations while delivering a memorable customer experience. Requires high school diploma or equivalent, 1-3 years of telephone operations or business administration experience, professional appearance, ability to travel up to 10%, and a commitment to world-class customer service.
Required Qualifications
- High School Diploma/GED/Equivalent required
- Experience: 1-3 years telephone operations or business administration experience required
- Ability to travel up to 10%
- Ability to provide world class customer service in a changing, fast-paced operation
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