Customer Advocate
On-siteSouth Carolina, United States
South Carolina, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Process account adjustments with consistency and accuracy, including due date changes, settlements, modifications, and extensions. Act as a subject matter expert for supported processes, resolving low-level issues with minimal supervision while maintaining professional communication with internal customers. Partner with teammates for ongoing training, development, and coverage during absenteeism. Complete all required company training courses by assigned due dates. Manage multiple responsibilities efficiently in a fast-paced office environment without supervisory duties.
Required Qualifications
- Knowledgeable of all assigned processes
- Able to proactively engage conversation to ask for assistance as needed
- Takes time to ask and understand the why behind processes
- Self-starter\Proactive approach to potential barriers identified
- Displays initiative within the team without overstepping their current role
- Communicates clearly, concisely, and professionally with cross functional team member (verbal and written)
- Effective display of Guiding Principals
- Strong sense of partnership and works well with cross functional teams
- Ability to prioritize and manage multiple responsibilities efficiently and with minimal guidance
- Ability to work in a fast-paced environment
- Ability to support multiple processes as needed
- Good Critical thinking skills and understands the value of it
- Proficiency in MS office (Outlook, Word, Excel) as well as internet navigation is a plus but not required
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