Customer Advocacy Research Specialist
Remote · US
Job Summary
The Customer Advocacy Research Specialist investigates customer complaints and inquiries, identifies root causes, and supports Customer Advocacy Specialists. Required expertise includes Cash Management, Escrow Administration, or Default Servicing. Candidates should possess a strong understanding of mortgage regulations, servicing operations, and a commitment to enhancing customer experience. Responsibilities involve detailed case investigations, independent research, crafting compliant responses, and liaising across departments to expedite resolutions. The ideal candidate should demonstrate communication skills, attention to detail, and the ability to manage multiple priorities.
Required Qualifications
- Excellent attention to detail
- Ability to multi-task and consistently meet multiple deadlines
- Strong verbal and written communication skills
- Ability to work in a team environment
- Strong customer-service orientation
- Ability to use good judgment
- Ability to deescalate emotional customers
Desired Qualifications
- Mortgage experience with knowledge of Black Knight products
- Bi-lingual language proficiency
- Experience with MSP, Black Knight/LPS and Sagent
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.