Customer Advocacy Manager
$89,747–$161,183 year
Hybrid · Austin, Texas, United States or Plantation Broward County, Florida, United States
Austin, Texas, United States or Plantation Broward County, Florida, United StatesHybridFull Time$89,747–$161,183 yearMid LevelBachelors DegreeEnterprise
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Enterprise
Job Summary
Customer Advocacy Manager responsible for building and scaling a global customer advocacy program, transforming customer success into storytelling across cybersecurity solutions, aligning with product/marketing leaders, interviewing customers, translating stories into case studies, video, web, and social assets, and producing quarterly advocacy reports with measurable impact.
Required Qualifications
- Bachelor’s degree in Business or Marketing or another related field of study or equivalent work experience
- 5-8 years’ experience in customer marketing, advocacy, or reference programs
- Cybersecurity experience preferred
- Strong written and verbal communication to effectively translate customer stories into high-impact marketing assets
- Proven ability to build strong rapport and cross collaboration with internal stakeholders (product marketing, sales, customer success, regional marketing) and customers
- Experience using Salesforce, Allego, reference tracking tool
Additional Requirements
- Applicants must be legally authorized to work in the United States for any employer at the time of hire.
- This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.
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