Customer Advisor / Conseiller(ère) à la clientèle (FortNine)
$41,600–$52,000 year
On-siteMontréal, Quebec, Canada
Job Summary
Conduct customer service via phone and email, handling cancellations, modifications, shipping inquiries, post-order issues, and gear fitment or compatibility questions. Advise on seasonal equipment for street, dirt, and snow, and assist with maintenance basics and common upgrades. Operate with autonomy across multiple systems without sales targets or retention quotas. Build internal expertise on riding gear and compatibility while contributing to team knowledge base improvements. Requires bilingual English and French proficiency, strong written and verbal communication skills, and comfort navigating complex computer systems.
Required Qualifications
- Bilingual: English & French, with strong written and verbal communication skills
- Professional proficiency in English
- Independent
- Detail-oriented
- Comfortable taking ownership of your work and using your own judgment
- Comfortable across multiple computer systems
- Genuinely good at digging up answers online
Desired Qualifications
- Customer service or e-commerce experience
- Powersports experience
- Real, lived experience with moto, dirt, snow, or all three
- A genuine desire to learn, improve, and make things better for our customers, our team, and the company
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