Customer Advisor

Customer Advisor at CarMax in Ft Myers, FL, delivering outstanding customer service by greeting service customers, managing communications about vehicle service status, creating and routing repair orders, reviewing repair documentation for invoicing accuracy, and consulting with customers on repairs and ESP claims. This role involves handling service payments with accuracy, balancing multiple priorities in a fast-paced environment, adhering to EH&S requirements, and maintaining a safe, clean work area while aligning with CarMax policies and delivering a high-quality, transparent car-service experience for customers and technicians alike.