Customer Advisor

Customer Advisor at CarMax delivering outstanding service by greeting service customers, communicating vehicle status, creating and processing repair orders, reviewing repair documentation for accuracy, and assisting with ESP approvals. Must handle service payments, balance multiple priorities, follow EH&S requirements, and work flexible shifts including nights, weekends, and holidays. Requires strong communication, customer service focus, intermediate computer skills, ability to document accurately, and collaboration across departments. Role involves standing/walking for extended periods in a fast-paced environment with emphasis on transparent customer experience and adherence to company policies.