Customer Adoption Manager
$90,000–$120,000 year
On-siteSeattle, Washington, United States
Job Summary
Drive product adoption and engagement across the existing customer base by building strong relationships, identifying utilization opportunities, and serving as the voice of the customer. Own customer payments adoption to increase processing volume, attach rates, and feature usage while proactively reaching out to underutilized accounts to diagnose friction and ensure full onboarding. Partner cross-functionally with Support, Product, and Payments teams to remove blockers and transform passive customers into power users. Design and execute internal marketing campaigns that drive feature adoption and keep customers informed, while supporting product launches and surfacing unique insights to guide future value delivery. This remote-first role requires weekly travel to stores in Western Washington.
Required Qualifications
- At least 5 Years of relevant experience in customer success, product adoption, account management, merchant or customer marketing, or another adoption-focused role driving product utilization and customer outcomes
- Located in Western Washington
- Must own a car
- Willing to hit the road and visit stores on a weekly basis
- A proactive, self-directed operator who is comfortable owning outcomes and chasing them down
- Strong relationship-building and communication skills
- Comfort with payments and/or point of sale products
- A marketer's instinct for messaging
- Comfortable being uncomfortable and willing to dive in to solve problems
Desired Qualifications
- preferably SaaS, payments, or fintech
- cannabis industry knowledge
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.