Customer Adoption Consultant
$68,000–$85,000 year
RemoteUnited States
Job Summary
Lead training sessions and value discussions to ensure high-volume customers effectively utilize Sprout's core functionalities. Execute one-to-many playbooks and leverage self-service resources to drive platform utilization at scale. Analyze usage data and health metrics to identify trends, proactively address churn risks, and uncover growth opportunities. Resolve customer inquiries promptly using support tools, escalating complex issues to ensure a seamless experience. Partner with Product and Engineering to identify and implement process improvements and automation that streamline Customer Success operations. Contribute to the collective knowledge by developing internal best practices and resources. This role operates within a group workload model without individual customer assignments. Candidates must be comfortable engaging with customers ranging from small agency practitioners to global brand directors.
Required Qualifications
- 2+ years of customer success experience
- Strong problem-solving skills
- Team collaboration skills
- Agility and flexibility in a rapidly changing environment
- Ability to work either PST or MST timezones
Desired Qualifications
- Familiarity with Sprout Social influencer marketing and influencer marketing strategy
- Experience with Gainsight or other CS management software
- Experience working within a one-to-many model of customer success
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