Customer Activation Lead
$130,000–$200,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Lead customer activation initiatives to drive engagement and adoption of AI-driven training solutions for the blue-collar and deskless workforce. Collaborate with cross-functional teams to develop strategies that enhance customer success, while managing relationships with key accounts to align training needs and objectives. Analyze user feedback and performance metrics to optimize experiences, and deliver presentations and training materials to educate customers on product features. Monitor industry trends and competitor activities to inform strategic decisions and product enhancements. Requires 3–6 years in account management or customer success within a tech environment, plus experience with AI technologies like OpenAI. Based in New York with hybrid flexibility, this role offers a salary of $130K–$200K and equity options within a Seed-stage AI startup transforming EdTech access.
Required Qualifications
- 3–6 years of experience in account management, customer success, or operations within a tech environment
- Proven experience with AI technologies, particularly OpenAI, and their application in training or educational contexts
- Strong analytical skills with the ability to interpret data and translate it into actionable insights
- Excellent communication and interpersonal skills, with a knack for building relationships with diverse stakeholders
Desired Qualifications
- Experience in a B2B environment, particularly within the EdTech sector
- Familiarity with customer relationship management (CRM) tools and analytics platforms
- Background in project management methodologies to drive operational efficiency
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