Customer Accounts Manager
$29,120–$30,680 year
On-siteSandusky, Ohio, United States or Norwalk, Ohio, United States
Job Summary
Manage the customer accounts department by maintaining updated customer information, documenting payment appointments, and building relationships to support ownership goals. Lead collections efforts by counseling customers for timely lease renewals, reviewing agreements, and contacting non-renewals via phone or home visits. Operate the company vehicle to load, secure, and protect product while safely driving and completing maintenance sheets. Supervise the accounts staff to achieve daily, weekly, and monthly department goals, assisting the General Manager with operational functions and monitoring payment history. Work varying hours from 8 am to 9 pm, lifting up to 50 lbs independently and 300 lbs with assistance.
Required Qualifications
- United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record)
- Canada at least the age of 18
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Two years of college or two years of previous management experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron's Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills
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