Customer Accounts Manager
$38,480–$40,560 year
On-siteFitchburg, Massachusetts, United States
Job Summary
Lead the customer accounts department by driving collections and lease renewals while maintaining updated customer information in the store system. Counsel customers on payment frequency and history, review lease agreements, and manage the entire accounts staff to meet daily, weekly, and monthly goals. Build authentic relationships to support ownership objectives, contact non-renewing customers via phone or home visits, and clean and certify returned merchandise. Safely operate company vehicles for loading, securing, and route management while assisting the sales team as needed. Work varying hours from 8 am to 9 pm and manage accounts to achieve company standards for collections and lease renewals.
Required Qualifications
- United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record)
- Canada at least the age of 18
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Two years of college or two years of previous management experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron's Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills
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